Return Policy
Return & Refund Policy
Effective Date: September 23, 2026
Thank you for shopping with Naturoriia.
We want every customer to have a clear and dependable shopping experience. If you experience a problem with an order, would like to return a product, request a refund, or cancel an order, our customer service team is available to assist you.
For return and refund inquiries, please contact:
Email:
service@naturoriia.com
To help us locate your order efficiently, please provide your Order ID and the email address used when placing the order.
1. 180-Day Return Period
Naturoriia offers an 180-Day Free Return Guarantee for eligible products.
Eligible return requests may generally be submitted within:
180 calendar days from the date of delivery
Return requests made after the 180-day period may not qualify unless additional rights are provided under applicable consumer protection laws.
Customers should contact our support team before returning any product.
2. Return Eligibility
To qualify for a return, products should generally meet the applicable return requirements.
For preference-based or change-of-mind returns, products should normally:
- Be unused where reasonably applicable;
- Remain in their original condition;
- Include original packaging where available;
- Include accessories, components, manuals, or other items originally supplied with the product.
Different conditions may apply where a product arrives:
- Damaged;
- Defective;
- Incorrect;
- Incomplete;
- Materially different from the product description shown on our website.
Each return request will be reviewed according to the circumstances of the order and the condition of the product where applicable.
3. Damaged, Defective, Incorrect, or Misdescribed Products
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its online description, please contact Naturoriia as soon as reasonably possible.
To help us review your request, we may ask you to provide:
- Order ID;
- Customer name;
- Email address used for the purchase;
- Description of the issue;
- Photos or videos where reasonably necessary.
After reviewing the information, we will provide an appropriate solution based on the circumstances.
Possible resolutions may include:
- Replacement of the affected product;
- Refund of the applicable amount;
- Return arrangement;
- Another reasonable solution appropriate to the issue.
Where a product is confirmed to be damaged, defective, incorrect, incomplete, or materially misdescribed, the appropriate return, replacement, or refund solution will be provided without additional cost to the customer.
4. Change-of-Mind and Preference Returns
Customers may also request an eligible return for personal reasons within the 180-day return period.
Examples may include:
- No longer wanting the product;
- Ordering the wrong item or variation;
- Changing your mind after purchase.
Eligible change-of-mind returns are covered by our 180-Day Free Return Guarantee, subject to the return requirements described in this policy.
Customers must contact our support team before sending a product back.
Where the return is approved under the Free Return Guarantee, Naturoriia will provide the applicable return instructions without additional return shipping costs to the customer.
Original shipping charges paid when placing the order may not be refundable for preference-based returns unless otherwise stated or required by applicable law.
5. How to Request a Return
To begin a return request, please contact:
Email:
service@naturoriia.com
Please include:
- Order ID;
- Product name;
- Reason for the return;
- Customer name;
- Email address used for the purchase;
- Relevant photos, videos, or supporting information where applicable.
Our customer service team will review the request and provide the next steps.
Please do not return a product before receiving return authorization and instructions from Naturoriia.
Products sent without prior authorization may experience delays and may not qualify for the applicable free return arrangement.
6. Return Address and Instructions
Once your return request has been approved, our customer service team will provide the appropriate return information.
This may include:
- Designated return warehouse address;
- Return shipping instructions;
- Return reference information;
- Packaging guidance where applicable;
- Additional instructions required to complete the return.
Please do not send returned products to our registered business address unless our support team specifically instructs you to do so.
Our business address may be different from the warehouse or facility designated to receive returns.
Returns sent to an unauthorized address may experience delays or processing issues.
7. Free Return Shipping
Eligible returns covered by our 180-Day Free Return Guarantee may be returned without additional return shipping costs to the customer.
To qualify for the applicable free return arrangement, customers must:
- Contact Naturoriia before returning the product;
- Receive return authorization;
- Follow the return instructions provided by our customer service team;
- Send the product to the designated return address.
Customers should not independently send a product using an unapproved return method or to an unauthorized address.
Where a product is confirmed to be damaged, defective, incorrect, incomplete, or materially inconsistent with its website description, Naturoriia will also provide the appropriate return, replacement, or refund solution without additional cost to the customer.
8. Inspection of Returned Products
Returned products may be inspected after they are received at the designated return location.
For preference-based returns, the review may include:
- Product condition;
- Packaging and accessories where applicable;
- Whether the returned product matches the original order;
- Whether the applicable return requirements have been met.
Products involving damage, defects, incorrect fulfilment, missing items, or material differences from their online description will be handled according to Section 3 of this policy.
9. Refund Method and Processing Time
Approved refunds will normally be issued to the:
Original payment method used for the purchase
For returns requiring a product to be physically sent back, the approved refund will generally be processed within:
5-10 business days after the returned product has been received and inspected
If a refund is approved without requiring the physical return of the product, the processing period will begin after the refund request has been reviewed and approved.
Once Naturoriia submits the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
The time required for the refund to be posted after issuance is determined by the applicable financial institution or payment provider.
10. Order Cancellation
If you would like to cancel an order, please contact our customer service team as soon as possible after placing the order.
We will make reasonable efforts to process cancellation requests before the order enters fulfilment or shipment.
Because orders may begin processing shortly after confirmation, cancellation or modification cannot always be guaranteed once preparation or shipment has started.
If a cancellation is approved before dispatch, the applicable refund will normally be returned to the original payment method.
If an order can no longer be cancelled, you may request a return after delivery according to this Return & Refund Policy.
11. Lost Shipments and Delivery Issues
If tracking information has not updated for an unusually long period, or if you believe your shipment may have been lost in transit, please contact our customer support team and provide your Order ID.
We will review the available shipment information and, where appropriate, communicate with the applicable carrier.
If a shipment is confirmed to have been lost during transit, Naturoriia will provide an appropriate solution based on the circumstances.
A reported delivery issue will not be automatically declined solely because tracking information displays a particular delivery status.
Each reported case may be reviewed using the available order and shipping information.
12. Contact Information
For questions regarding returns, refunds, cancellations, damaged products, or other order-related assistance, please contact us using the details below.
Brand Name:
Naturoriia
Company Name:
Quanzhou Fengze Musheng Network Technology Co., Ltd.
Business Address:
Room 601, Building 3, Fulin Huacheng, No. 40 Junzhuo Street, Fengze District, Quanzhou, Fujian Province, China
Support Email:
service@naturoriia.com
Customer Service Phone:
0595-28136622
The Naturoriia online store is operated by Quanzhou Fengze Musheng Network Technology Co., Ltd.