Privacy Policy

Privacy Policy

Effective Date: September 2026

This Privacy Policy explains how Naturoriia, operated by Quanzhou Fengze Musheng Network Technology Co., Ltd., collects, uses, stores, and protects personal information when customers browse our website, purchase kitchen products, communicate with us, or otherwise interact with our online services.

We respect the privacy of our customers and aim to handle personal information responsibly and transparently.

By accessing or using the Naturoriia website, you acknowledge the information practices described in this Privacy Policy.

1. Personal Information We May Collect

The information we collect depends on how you interact with Naturoriia.

Information Provided Directly by You

When you place an order, contact customer service, submit information through the website, or communicate with us, we may collect information such as:

  • Full name;

  • Email address;

  • Telephone number;

  • Shipping address;

  • Billing address;

  • Order information;

  • Product selections;

  • Customer service communications;

  • Other information you choose to provide.

This information is generally used to process purchases, deliver products, provide customer assistance, and manage your relationship with Naturoriia.

Payment Information

Payments made through Naturoriia may be processed by independent third-party payment service providers.

Where payment information is handled directly by such providers, Naturoriia does not intentionally store complete payment card numbers or card security codes on its internal systems.

Payment providers may collect and process information according to their own privacy and security practices.

Information Collected Automatically

When you browse or interact with our website, certain technical and usage information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages viewed;

  • Website interactions;

  • Referring pages or sources;

  • Approximate location information derived from technical data;

  • Date and time of website activity.

This information may be collected through cookies, pixels, analytics tools, log files, or similar technologies.

2. How We Use Personal Information

Naturoriia may use collected information for reasonable business and operational purposes.

These purposes may include the following.

Processing Orders

We may use personal information to:

  • Confirm and process purchases;

  • Prepare kitchen products for fulfilment;

  • Arrange shipment and delivery;

  • Provide order confirmations;

  • Send tracking or delivery updates;

  • Process returns, refunds, or cancellations;

  • Respond to order-related enquiries.

Providing Customer Service

Customer information may be used to:

  • Answer questions about products;

  • Assist with orders;

  • Resolve shipping or delivery issues;

  • Handle returns and refunds;

  • Respond to payment-related concerns;

  • Provide other customer support.

Operating and Improving Our Website

We may use website and customer information to:

  • Maintain website functionality;

  • Improve navigation and usability;

  • Understand how customers interact with our store;

  • Improve product pages and presentation;

  • Evaluate customer shopping patterns;

  • Develop and improve our services.

Security and Fraud Prevention

Information may also be used to:

  • Verify transactions;

  • Detect suspicious activity;

  • Prevent unauthorized purchases;

  • Protect customer accounts and transactions;

  • Maintain website security;

  • Investigate potential fraud or misuse.

Legal and Administrative Purposes

Where reasonably necessary, we may process personal information to:

  • Comply with applicable legal obligations;

  • Maintain business and transaction records;

  • Respond to lawful requests;

  • Enforce our website policies;

  • Protect our legal rights or those of our customers.

3. Cookies and Similar Technologies

Naturoriia may use cookies and related technologies to help operate the website and improve the shopping experience.

Cookies may be used for purposes such as:

  • Keeping products in your shopping cart;

  • Remembering website preferences;

  • Supporting checkout functionality;

  • Understanding website traffic;

  • Measuring website performance;

  • Analyzing customer interactions;

  • Measuring the effectiveness of marketing or advertising campaigns.

Some cookies may be necessary for core website functions, while others may support analytics, personalization, or advertising.

You may be able to manage or disable certain cookies through your browser or device settings.

Please note that restricting cookies may affect the availability or functionality of certain website features.

4. When Information May Be Shared

Naturoriia does not sell customer personal information solely in exchange for direct monetary payment.

However, we may disclose or provide access to certain information when reasonably necessary to operate our online store.

Service providers may include:

  • Payment processors;

  • Shipping carriers;

  • Fulfilment providers;

  • Website hosting providers;

  • Ecommerce technology providers;

  • Customer support platforms;

  • Analytics providers;

  • Marketing or advertising service providers;

  • Fraud prevention or security providers.

These third parties may receive only the information reasonably necessary to perform the relevant services.

We may also disclose information where required by law, legal process, regulatory authority, or where reasonably necessary to protect our business, customers, or legal rights.

5. Shipping and Fulfilment Partners

Because Naturoriia sells physical kitchen products, certain order information may need to be shared with fulfilment and shipping providers.

This information may include:

  • Customer name;

  • Delivery address;

  • Telephone number;

  • Email address where necessary;

  • Product and order details;

  • Shipment information.

This information is provided for purposes such as preparing, shipping, tracking, and delivering customer orders.

6. Data Security

Naturoriia uses reasonable administrative, technical, and organizational measures intended to help protect personal information against:

  • Unauthorized access;

  • Loss;

  • Misuse;

  • Unauthorized disclosure;

  • Alteration;

  • Improper access to stored information.

Our website may use technologies such as SSL or similar encrypted connections to help protect information transmitted between customers and the website.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using online services and protect access to their own devices, email accounts, and payment information.

7. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include periods necessary to:

  • Complete and document transactions;

  • Provide customer service;

  • Handle returns, refunds, or payment disputes;

  • Maintain accounting and business records;

  • Prevent fraud;

  • Meet applicable legal or regulatory requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Children's Privacy

Naturoriia is intended for adult customers and is not designed specifically for children.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information belonging to a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove or delete the information where appropriate.

Parents or guardians who believe that a child has provided personal information to Naturoriia may contact us using the information provided below.

9. Privacy Rights for California Residents

Residents of California may have certain rights concerning their personal information under applicable California privacy laws.

Depending on the circumstances and applicable legal requirements, these rights may include:

Right to Know

You may have the right to request information regarding:

  • Categories of personal information collected;

  • Categories of sources from which information was collected;

  • Purposes for collecting or using personal information;

  • Categories of third parties with whom information may be shared.

Right to Request Access

Where applicable, you may request access to certain personal information that we maintain about you.

Right to Request Correction

You may have the right to ask that inaccurate personal information be corrected, subject to applicable legal requirements.

Right to Request Deletion

You may request deletion of certain personal information that we hold, although some information may need to be retained where permitted or required by law.

Right to Opt Out of Certain Data Uses

Where applicable, California residents may have the right to opt out of certain forms of personal information sharing or processing associated with cross-context behavioral or targeted advertising.

To submit a privacy-related request, please contact:

service@naturoriia.com

We may need to verify your identity before processing certain privacy requests.

10. Privacy Rights for European Customers

Individuals located in the European Economic Area or other jurisdictions providing similar privacy protections may have additional rights regarding their personal information.

Depending on applicable law, these rights may include:

  • Requesting access to personal information;

  • Requesting correction of inaccurate information;

  • Requesting deletion of certain information;

  • Requesting restriction of certain processing;

  • Objecting to certain uses of personal information;

  • Requesting data portability where applicable;

  • Withdrawing consent where processing is based on consent.

Certain rights may be subject to legal exceptions or limitations.

Privacy requests may be submitted to:

service@naturoriia.com

We may request information reasonably necessary to verify the identity of the person submitting the request.

11. Marketing Communications

Customers may choose to receive emails from Naturoriia regarding:

  • New kitchen products;

  • Promotional offers;

  • Store updates;

  • Product recommendations;

  • Other marketing communications.

If you no longer wish to receive promotional emails, you may use the unsubscribe option included in the applicable message.

Unsubscribing from marketing communications does not necessarily prevent us from sending transactional or service-related communications concerning existing orders, payments, shipping, returns, or customer support.

12. Third-Party Services and Links

The Naturoriia website may use or link to services operated by third parties.

These may include payment processors, shipping services, analytics tools, advertising services, or external websites.

Third-party websites and services may operate under their own privacy policies and data practices.

Naturoriia is not responsible for the independent privacy practices of third-party websites or services that we do not control.

Customers should review the applicable privacy policies before providing personal information directly to third parties.

13. International Data Processing

Because Naturoriia operates an online store and may work with service providers in different countries or regions, personal information may be processed, transferred, or stored outside the customer's country of residence.

Where this occurs, we will take reasonable measures appropriate to the circumstances and applicable requirements to protect personal information.

Privacy and data protection laws may differ between jurisdictions.

14. Changes to This Privacy Policy

Naturoriia may revise this Privacy Policy periodically to reflect changes in:

  • Business operations;

  • Website functionality;

  • Products and services;

  • Technology;

  • Privacy practices;

  • Applicable legal requirements.

When material updates are made, the revised version will be published on this page with an updated effective date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us About Privacy

If you have questions about this Privacy Policy, the information we collect, or a privacy-related request, please contact us using the details below.

Brand Name:
Naturoriia

Company Name:
Quanzhou Fengze Musheng Network Technology Co., Ltd.

Business Address:
Room 601, Building 3, Fulin Huacheng, No. 40 Junzhuo Street, Fengze District, Quanzhou, Fujian Province, China

Official Support Email:
service@naturoriia.com

Customer Service Phone:
0595-28136622

The Naturoriia online store is operated by Quanzhou Fengze Musheng Network Technology Co., Ltd.